Delete your account
You can ask us to delete your LIFTED Studio account and the personal information we hold about you. You do not need the app installed to make this request.
How to request it
Email us from the address on your account, or tell us which address it is, and we will confirm once it is done. We respond to requests within 30 days, as required by British Columbia's Personal Information Protection Act.
Email team@lifted.studioIf you have an active membership, cancelling it is a separate step. Deleting your account does not by itself end a membership or a subscription.
What we delete
- Your name, email address, phone number, date of birth and profile photo
- Your training history: logged workouts, sets, personal records and bodyweight entries
- Your points, streaks and leaderboard entries
- Your booking history
- Your sign-in credentials
- Your push notification tokens, and your email marketing profile
What we have to keep
A small amount of information has to stay, because the law requires it. It is kept apart from your member profile and is not used to contact you.
- Invoices, payments and refunds, which Canadian tax law requires us to keep for six years
- Records of any signed waiver, which we keep for as long as the law allows a claim to be brought