Privacy Policy

Who we are

LIFTED Studio is a strength and conditioning gym in Sechelt, British Columbia. This policy covers the LIFTED member app and the member website at app.lifted.studio.

We handle personal information under British Columbia's Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

We collect only what we need to run your membership and your training.

• Account details: your name, email address, and optionally your phone number, date of birth and gender.
• Training data: the workouts you log, your sets and reps, personal records, bodyweight entries, class attendance, streaks and points.
• Booking and membership data: the classes you book, your plan, and what that plan covers.
• Payment records: what you bought and when. Your card details are handled by our payment processor and are never stored by LIFTED.
• Profile photo, if you choose to upload one.
• A push notification token for your device, if you turn notifications on.

What we do not collect

The app contains no advertising, no analytics or tracking SDK, and no third-party trackers. We do not collect your location, contacts, camera roll, or health data from Apple Health or Health Connect. We do not sell your personal information, and we do not share it for advertising.

Why we use it

We use your information to:

• Give you access to the gym, book you into classes, and show you the right programming.
• Keep your training history and show your progress.
• Take payment and manage your membership.
• Send you service messages about your bookings, membership and account.
• Send you marketing email, only if you have opted in. You can unsubscribe at any time.
• Keep members safe and meet our obligations as a business.

Who we share it with

We use a small number of service providers to run the app. They may process your information only to provide their service to us, and are not permitted to use it for their own purposes.

• Clerk — sign-in and account security.
• Supabase — the database that stores your account and training data.
• Vercel — application hosting.
• Stripe — payment processing.
• Shopify — legacy subscription billing for existing subscribers.
• Resend — service email such as receipts and booking confirmations.
• Klaviyo — marketing email, if you have opted in.
• Apple and Google — delivery of push notifications to your device.

Where your information is stored

Our application database is hosted with Supabase on Amazon Web Services in the United States (US West — Oregon). Some of our other providers also store or process information outside Canada, including in the United States. Information held outside Canada may be accessible to the courts and authorities of that country.

How long we keep it

We keep your account and training data for as long as you have an account with us. When you ask us to delete your account we remove your personal information and your training history.

We keep financial records, including invoices and payment history, for as long as Canadian tax law requires, currently six years. These records are kept separately from your member profile and are not used to contact you.

Your choices and rights

Under PIPA and PIPEDA you can:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that is wrong.
• Withdraw your consent to marketing email at any time, using the unsubscribe link or by asking us.
• Ask us to delete your account and personal information. See the account deletion page for how to do that and what we are required to keep.
• Hide yourself from the in-app leaderboards in your settings, at any time.

Children

The app is intended for members aged 18 and over. We do not knowingly collect personal information from children.

Security

All traffic between the app and our servers is encrypted in transit. Access to member data is limited to LIFTED staff who need it to do their job, and staff access is controlled by role.

Changes

If we change this policy we will update the effective date at the top of this page, and tell you in the app if the change is significant.

Contact us

If you have a question about your privacy, or want to make a request, email team@lifted.studio or write to our privacy contact: Mac Roy, LIFTED Studio Ltd., 1-5824 Sechelt Inlet Rd, Sechelt, BC V7Z 0G1.

If you are not satisfied with our response you may contact the Office of the Information and Privacy Commissioner for British Columbia.